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Case study · 2024

Dimotec Contrôle

End-to-end platform: quote generation, in-person client signature, mission orders, and a loyalty wallet — all in one tool.

Web platform · Field operations
Client
Dimotec Contrôle
Industry
Inspection & maintenance
Duration
10 weeks
Role
Product design, full-stack engineering, integrations

The challenge

What we walked into.

Dimotec's field technicians juggled three tools — quotes in Word, signatures on paper, mission orders by email — and lost hours per intervention. Clients had no loyalty incentive and the back-office re-typed every quote into the accounting system. They needed one platform that does it all, from the van.

Approach

How we shipped it.

  • Designed a mobile-first quote builder with templated line items and tax handling.
  • Wired in-person digital signature with timestamped PDF generation and email delivery.
  • Auto-generated mission orders from signed quotes — synced with the technician roster.
  • Built a points-based loyalty wallet with referral codes and a customer portal.

Stack

What it runs on.

TypeScriptReactTanStack StartPostgresPDFDocuSign API

Outcome

What changed.

−74%
time per intervention paperwork
+38%
client retention after 6 months
100%
of quotes signed in one visit

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