— Case study · 2025

Medialink SAAS

Queue-management SaaS with ticket printing, a companion mobile app, and a CMS to customize every kiosk.

SaaS · Web + Mobile + CMS

Client

Medialink

Industry

Retail · Public services

Duration

12 weeks

Role

Product design, full-stack web, mobile, kiosk CMS

— The challenge

What we walked into.

Medialink operates self-service kiosks across retail, healthcare and admin sites. Each client wanted a different look, different flows, different ticket layouts — and the existing setup required developer time for every change. We rebuilt the entire stack: a multi-tenant SaaS, a mobile companion app for staff, and a CMS so non-technical teams can re-skin a kiosk in minutes.

— Approach

How we shipped it.

Designed a multi-tenant architecture so a single deployment serves dozens of branded kiosks.
Built a drag-and-drop CMS for screens, flows, branding and ticket templates — live preview included.
Shipped a React Native companion app for staff: live queue, call next, reassign, statistics.
Wired ESC/POS thermal printer drivers with offline fallback and automatic recovery.

— Stack